Vedgarbh Wellness Private Limited
CIN-U47912CT2024PTC016095
DURGA MANDIR ROAD, KADAMBARI NAGAR, DURG-CG-491001
Web Site-www.vedgarbhwellness.com Email- vedgarbhwellness@gmail.com Mobile No-9406240618
GRIEVANCE CELL
M/s Vedgarbh Wellness Private Limited (Registered under the Companies Act, 2013)
having Registered Office-Durga Mandir Road, Near Anganbadi Kendra, Kadambari Nagar, Durg-
CG-491001 has a diplomatic approach towards the Consumers/ Independent Distributors and takes
all precautions to offer the best services to them. However in case of unavoidable circumstances
Direct selling entity have devised a perfect system to solve the problems that Consumers/
Independent Distributors may face.
1. Direct Selling Entity complies with the Consumer Protection (Direct Selling) Rules, 2021
and Consumer Protection Act, 2019 and has also instructed our Independent Distributors to
do so.
2. Direct Selling Entity maintains a register to keep the track of Grievances received from
Consumer/Independent Distributor in either of the mentioned modes – Calls / Written
Application / E-mail / Walk-in / Online Grievance Cell, etc. Each Grievance is numbered, (To
facilitate easy tracking) acknowledged within 48 hours of its receipt at the Grievance Redressal
Cell and Direct Selling Entity records the time taken to resolve it.
3. Grievances received are feeded into the internal Grievance . A unique track ID is
generated against all the Grievances and is intimated to the Consumers / Independent
Distributors on their registered E-mail ID and Mobile Number within 48 hour of its receipt at
the entity’s end.
4. Consumers/ Independent Distributors need to keep the unique track ID secure with them in
order to track and follow-up the outcome.
5. Direct selling entity has appointed Mr. Pradip Ganguly, as the Grievance Redressal Officer.
Contact details of the Grievance Redressal Officer are as mentioned below:
Name : Mr. Pradip Ganguly
E Mail : vedgarbhwellness@gmail.com
Mobile No : 9406240618
GRIEVANCE REDRESSAL PROCESS
1. Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt
of Grievance.
2. In case there is a delay of more than 30 days in resolving the issue, he / she will inform the
Consumers / Independent Distributors with reason of delay on their registered E-mail ID.
3. In case the Consumer/ Independent Distributor is still not satisfied with the resolution
offered, he/she can approach the National Consumer Helpline or the State Consumer
Helpline for effective mediation/resolution and thereafter a Consumer Forum/Court of
appropriate jurisdiction
Note: This Grievance Redressal Mechanism to be read as part and parcel of the Contract Agreement
entered by an Independent Distributor as the same is not reproduced in the agreement for the sake of
brevity.
